The present Order Cancellation Policy governs the conditions and procedures applicable to order cancellation requests made through nortrivoqor.com.
This policy applies to all purchases made through the website and should be read in conjunction with other published documents, including:
- Terms and Conditions;
- Shipping Policy;
- Return and Refund Policy;
- Privacy Policy.
Submitting an order through the website implies acceptance of the conditions outlined in this policy.
Scope of Application
This Order Cancellation Policy applies to all orders placed through our website.
After order confirmation, the customer may request cancellation based on the order's processing status and the conditions indicated below.
We will make every reasonable effort to promptly handle received requests, taking into account internal preparation, packaging, and shipping procedures that may already be underway.
Cancellation Conditions
The possibility of canceling an order primarily depends on its processing stage.
Orders Not Yet Shipped
If the order has not yet been prepared or handed over to the courier, the customer can request cancellation by contacting our Customer Service.
After verifying that the order has not entered the shipping process, we will proceed with the cancellation.
If the request is approved:
- the order will be canceled;
- the payment made will be fully refunded;
- no cancellation fees will be applied.
The refund will be issued using the same payment method used for the purchase.
Orders Already Shipped
Once the order has been handed over to the courier or is already in transit, direct cancellation is generally no longer possible.
In such a situation, the customer may:
- await product delivery;
- request a return according to applicable conditions;
- obtain a possible refund according to the Return and Refund Policy.
The mandatory rights recognized to consumers by Italian and European law remain applicable.
For more information on return procedures, please consult:
Return and Refund Policy
Procedure for Requesting Cancellation
To request an order cancellation, the customer must follow the procedure outlined below.
Contact Customer Service
The cancellation request must be sent as soon as possible via:
Alternatively, you can contact our Customer Service by phone:
Phone
+1 (254) 631-9613
We recommend using email primarily, as it allows for more precise handling of the request and ensures better traceability of communication.
Information Required for Verification
To allow for quick handling of the request, the customer is asked to provide:
- order number;
- first and last name used during the purchase;
- email address associated with the order;
- payment confirmation or receipt, if available;
- any reason for the cancellation request.
The presence of complete information helps reduce verification times and provides a more efficient response.
Order Status Verification
After receiving the request, our Customer Service will proceed to verify the order status.
It will be verified if the order:
- has not yet been shipped;
- can be canceled according to applicable conditions;
- may eventually need to be managed through the return procedure.
Should further information be required, the customer will be contacted promptly.
Outcome Communication
At the end of the verification, we will inform the customer via email.
If the request is approved:
- the order will be canceled;
- the refund will be initiated according to the prescribed methods.
If the order has already been shipped:
we will provide the customer with the necessary instructions to proceed according to the Return and Refund Policy.
Refund for Canceled Orders
When a cancellation request is approved, the refund will be issued via the same payment method used for the purchase.
Payment methods may include:
- Visa;
- Mastercard;
- PayPal;
- Apple Pay;
- Google Pay.
After the refund is initiated, the actual crediting times depend solely on the financial institution involved, including:
- the customer's bank;
- the card network used;
- the payment platform.
Generally, the completion of the operation can take several business days and, in some cases, up to approximately 10 business days.
We cannot guarantee immediate crediting times, as these depend on external financial entities.
Special Situations
In some circumstances, it may be necessary to cancel an order or contact the customer to find an appropriate solution.
Such situations may include:
- issues related to payment authorization;
- incorrect or incomplete delivery information;
- temporary product unavailability;
- technical errors in order management;
- force majeure events or circumstances beyond our control.
In such cases, we will promptly inform the customer and take the necessary measures in compliance with applicable regulations.
Contacts
For any request regarding order cancellation, our Customer Service is available.
Website
nortrivoqor.com
Phone
+1 (254) 631-9613
Customer Service Hours
Monday – Friday
09:00 – 18:00 (CET/CEST)
Address
325 W 6th St
Baird, TX 79504
United States
We will do our best to respond to inquiries as quickly as possible and provide assistance throughout all stages of order management.